Refund Policy

Last updated: October 3, 2026

At PodRewind, we want you to be completely satisfied with our service. This policy outlines when and how refunds are provided for our per-feed subscription plans and services.

Money-Back Guarantee

We offer a satisfaction guarantee for first-time paid subscriptions (Creator or Pro):

Monthly Subscriptions

14-day money-back guarantee. If PodRewind isn't right for you, email us within 14 days of your first payment for a refund of what you paid, less $0.20 for each hour of your archive we've already transcribed (never more than you paid).

Annual Subscriptions

30-day money-back guarantee. If PodRewind isn't right for you, email us within 30 days of your first payment for a refund of what you paid, less $0.20 for each hour of your archive we've already transcribed (never more than you paid).

Refund Eligibility

To be eligible for a refund under our money-back guarantee:

  • This must be the first paid subscription for the RSS feed at issue
  • Your request must be within 14 days (monthly) or 30 days (annual) of your initial payment
  • Your account must be in good standing (not suspended for Terms of Service violations)

Refunds are processed to the original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.

PodRewind subscriptions are billed per RSS feed. Refund eligibility is evaluated per feed subscription. A refund, cancel, or downgrade for one feed does not automatically apply to other feeds in the same organization.

What's Not Refundable

Ingestion Fees

One-time ingestion fees for processing your historical podcast archive are non-refundable once processing has begun. These fees cover third-party transcription costs that we incur immediately upon processing. If processing fails due to a technical issue on our end, we will either re-process your content at no additional charge or provide a refund for the affected episodes.

Archive Processing

Monthly and annual plans both include 1,000 processing hours for your back catalog. Transcribing those hours costs us money with third-party providers, so a refund under the money-back guarantee, monthly or annual, is reduced by $0.20 for each hour of your archive we've already transcribed. The deduction never exceeds what you paid. For example, if we've transcribed 40 hours of your archive, your refund is $8.00 less than you paid.

Credit Packs

Credit packs are one-time purchases that don't expire. The money-back guarantee covers subscriptions, not packs. If we refund all or part of a pack (for example after a billing error), we remove credits equal to the refunded share of the pack's original credits, rounded up, but never more than the credits from that pack you haven't spent.

Subscription Renewals

Renewal payments (after your first billing period) for Creator or Pro subscriptions are not eligible for the money-back guarantee. However, you can cancel at any time to prevent future charges. Your access continues until the end of your current billing period.

Partial Months

We do not provide pro-rated refunds for partial months of service. When you cancel, you retain access through the end of your current billing period.

Referral Credits

Referral credits have no cash value and cannot be refunded or exchanged for cash. If you received a discount through a referral, only the amount you actually paid is eligible for refund.

Service Issues & Credits

If you experience significant service issues, we want to make it right:

  • Service outages: Extended outages (more than 24 hours) may qualify for pro-rated account credits
  • Processing failures: If episodes fail to process correctly, we'll re-process them at no charge
  • Billing errors: Duplicate charges or billing mistakes will be refunded in full immediately

For any service issues, please contact us at help@podrewind.com and we'll work with you to find a fair resolution.

How to Request a Refund

To request a refund, email us at help@podrewind.com with:

  • The email address associated with your account
  • The reason for your refund request (optional but helpful)
  • Your preferred resolution (refund or account credit, if applicable)

We aim to respond to all refund requests within 2 business days.

Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks incur significant fees and administrative burden. If you contact us first, we can often resolve issues faster and avoid these complications. Accounts with pending chargebacks may be suspended until the dispute is resolved.

Cancellation and Downgrade Effects

If you cancel or downgrade a paid feed, access continues through the current billing period, then the feed reverts to free-tier limitations. Depending on your prior plan and published content:

  • Public wiki content may be reduced to the free-tier published episode cap
  • Pro-only wiki features may be disabled, including verified custom domains and published custom posts

Free Tier

Our free tier (5 episodes per RSS feed) requires no payment and is available indefinitely. We encourage you to try PodRewind on the free tier before upgrading to ensure it meets your needs. Your free episodes remain accessible even after upgrading and later cancelling.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Changes to the policy will not affect refund requests already in progress.

Contact Us

If you have any questions about our refund policy, please contact us:

ARCHELAUS LLC

Email: help@podrewind.com